FAQ

General

Do you charge for Pre-Orders up front?

No, at RetroRobo Toys, we DO NOT* charge the FULL amount up front for your PRE-ORDERS.

***NOTE*** 

Using accelerated payment systems like Shop Pay, Apple Pay, or Google Pay for Pre-Orders bypasses our system and charges everything up front. If you don't want to pay up front for Pre-Orders, DO NOT check out with Shop Pay, Apple Pay, or Google Pay. Use a different form of payment. 

Pre-Orders have specific restrictions with accelerated checkout methods, so customers need to use the regular checkout process if you don't want to pay everything up front.


Can I use Discount Codes/Gift Cards with Pre-Order items?

Yes! You can now use Discounts/Gift Cards for both In-Stock items and Pre-Orders!

 

How do I find products I'm interested in on your site?

We've tried to make our site intuitive to use offering multiple ways to find the products you love. Here are a few...

  1. Utilize the built-in search function located at the upper right of any page
  2. Select a specific Brand from the main menu
  3. Select a specific Brand from the large icons on the Home page
  4. Select a Type of product such as New Arrivals, Pre-Orders or Pre-Owned and then set filter options at the top of each collection


I'm not finding product "XYZ" on your site, will you eventually carry it?

The short answer is Yes, we eventually hope to carry ALL of your favorite product toy lines. The longer answer is, we are just getting started, but we are growing fast, so be patient with us while we steadily keep expanding. You can also be a part of that growth by sending us an email at retrorobo@retrorobotoys.com and let us know which products YOU would like to see us carry. The squeaky wheel gets the grease, as they used to say.


Shipping

How fast can we ship your orders?

We aim to get all in-stock orders packed up and out the door within 24 hours, but usually no more than 48 hours. 

Do you ship internationally?

Right now, we ship to the contiguous U.S., Alaska, Hawaii, and Puerto Rico. Other countries will soon follow. Keep checking back with us for updates!

What shipping carriers do you use?

We currently work with USPS and UPS to ship our packages safely and economically, providing tracking information each step of the way.

How much does shipping cost?

Shipping rates are normally calculated based on the size of the package, the weight, and destination it’s shipping to. RetroRobo Toys also offers a flat-rate shipping option of only $5. RetroRobo Cargo orders have a flat rate of $10. Orders over $75 ship for free! 

What if I don’t receive my package?

First, check the tracking info provided to make sure that the package hasn’t been delayed or some other delivery exception might have occurred. If no luck check our Shipping Policy for more details.

What if my package gets returned to RetroRobo Toys?

If your package gets returned to us because of a wrong address, missing apartment number, or because you’ve moved and failed to update your new shipping address, we will make every attempt at reaching out to you to help resolve the situation. Please see our Shipping Policy for more details.

 

Returns

Do you accept Returns?

Yes, but there are certain restrictions. Please see our Refund Policy for more details. 

How long do I have to Return my item after I’ve received it?

You have a 14 day window to initiate a return to us. Please see our Refund Policy for more details. 

Is there a charge for Returns?

Yes, there is a 10% restocking fee subtracted from your refund. Please see our Refund Policy for more details.

When will I get my refund for an item I’ve returned?

Once we receive your returned item, we will inspect the item within 24 hours to make sure that it is eligible to be returned for a refund/store credit. Please see our Refund Policy for more details.

 

Cancellations

Can I cancel any of my orders?

Yes, you may cancel an order that you have placed up until you receive a shipping notification. Once you have received a shipping notification, you can no longer cancel and must initiate a Return. Please see our Refund Policy for more details. 

What if I later decide that I want to exchange a Pre-Order that hasn’t shipped yet for a different one?

If for some reason you decide that you no longer want a Pre-Ordered item (not collecting that line anymore or want to focus on a different line) reach out to us at retrorobo@retrorobotoys.com. Please see our Refund Policy for more details.